PRODUCT

  • Product Application
  • Troubleshooting
Product Application

How does it feel when I breathe using the CP1 series Device?

•Power cord is not properly connected.

Check if the power cord is plugged in firmly (device end and power outlet end). Also check if the switch of the power outlet is on (if any). 


•Power outlet malfunction.

Use another power outlet.

What should I do if I wake up at night?

Remove the mask and stop therapy if you want to wake up at night. When you go back to bed, remember to resume therapy and wear the mask. 

What should I do if I think the mask leaks?

The CP1 series Device can provide the most effective treatment when wearing the mask properly and comfortably. Leakage can affect the effectiveness of the treatment. Eliminating leakage is very important. You may adjust the position of mask and the tightness of the headgear. If you are using a nasal mask, you may close your mouth during the therapy.

 Leakage from the mouth will reduce the efficiency of your treatment. If you cannot improve the leakage from the mouth, you may use a full face mask or a chin strap. Please contact E-TOP dealers or E-TOP customer service.

 If you feel unfit or uncomfortable when you are using a full face mask, please contact E-TOP dealers or E-TOP customer service. Other sizes or types of mask may solve your problem. 

Should I pay attention to any particular matters before wearing the mask?

Clean your face and remove excessive oil on your face before wearing the mask. It allows the mask to better fit your face and extends the life of the silicone cushion. Do not use any moisturizing products while wearing the mask. 

What should I do if I have dry mouth during the therapy?

You may experience nose, mouth and / or throat dryness during the therapy, particularly in winter. In most circumstances, a humidifier can solve such discomfort. Please contact E-TOP dealers or E-TOP customer service for more advice. 

What should I do if I develop nasal allergies during the therapy?

You may experience symptoms such as sneezing, runny nose and / or stuffy nose in the first few weeks of the therapy. In most circumstances, humidifier can solve your nasal allergy problem. Please contact E-TOP dealers or E-TOP customer service for more advice.

Can I use the CP1 series Devices in other regions when travelling?

The built-in power supply of the CP1 series Device supports 100-240V AC and 50 / 60Hz so that you do not have to configure any settings in other countries / regions. However, you have to use the locally specified and approved power cords to connect the CP1 series Device and power outlet.

CAUTION
For safety reason, please do not use the CP1 series Device during the entire flight. 

Why there is water condensation in my mask or tubing?

When the room temperature is relatively low, water vapor may condense in the mask or tubing. To avoid this condition, you can lower the heating level. It is suggested that you make appropriate seasonal adjustments to avoid the occurrence of this condition. 

What kind of water should I use to fill the water chamber?

Please use drinking water or distilled water with a temperature lower than 40℃. Distilled water can maximize the life of the water chamber and reduce limescale formation. 

If I still have symptoms of dryness?

If you have symptoms of dryness, it may be that your humidifier heating level is too low and is resulting in inadequate effect. Please try to increase the heating level to see whether the condition has improved. Please adjust to the optimal heating temperature on your own according to actual usage.

If your symptoms of dryness have not improved, it may be because you are breathing through your mouth. Breathing or leakage through the mouth can cause dryness and irritation the upper respiratory tract. If this is the case, changing to a full face mask or using a chin strap may help. Please consult your physician or device provider for details. 

Troubleshooting

CP1 Device is not operating

•Power cord is not properly connected.

Check if the power cord is plugged in firmly (device end and power outlet end). Also check if the switch of the power outlet is on (if any).


•Power outlet malfunction.

Use another power outlet.

Air supply of the device less than expected

•Using ramp.

Wait for the pressure to reach the therapeutic pressure according to ramp time.

 
•Air filter is dirty

Replace the air filter.

 
•Obstruction, compression or holes in the tubing.

Remove the obstruction and compression of the tubing and check for any holes on the tubing.

 
•The tubing is not properly connected.

Refer to the description in “Installing the CP1 Device” in chapter 4.1 of this manual menu to connect the tubing.

 
•Mask and headgear are not in their correct position.

Adjust the positions of your mask and headgear.

 
•Cap(s) are missing from access port on mask.

Replace the cap(s).

 
•The pressure setting is incorrect.

Contact a physician or E-TOP dealers to modify the setting.

HU1 Humidifier is not operating (The LCD of the CP1 Device has no display and/or the indicator light of the HU1 heater platform is off)

•Power cord is not properly connected

Please check if the power cord is plugged in firmly (device end and power outlet end). Please also check if the switch of the power outlet is on (if any).

 
•Power outlet malfunction

Please use another power outlet.

The CP1 series Device and the HU1 heater platform are not properly connected 

Please check if the CP1 series Device and the HU1 heater platform are properly connected.

HU1 Humidifier is not operating (Indicator light flashes red light or indicator light has red light continuously)

•The water chamber is not inserted or is not pushed to the end (indicator light flashes red   and the LCD on the control panel of the CP1 Device displays  )

Please make sure the water chamber is inserted and pushed to the end. The water chamber has to be pushed to the end and pressing the safety contact switch. Please also inspect for water in the water chamber and make sure the water level is below the Max line.

 
•CP1 Device/HU1 Humidifier malfunction (the indicator light flashes red  and the LCD on the control panel of the CP1 Device displays )

Please contact E-TOP dealers at the place of purchase or the E-TOP Company.

Water chamber leakage

•Water chamber/rubber seal ring may be damaged or cracked

Please contact your provider for the water chamber replacement.

No/low airflow

•The tubing is not properly connected

Please refer to the description in "HU1 Settings" in chapter 3 in this manual menu to connect the tubing.

 
•Obstruction, compression or holes in the tubing

Remove the obstruction and compression of the tubing and check for any holes on the tubing.

 
•CP1 is not operating properly

Please refer to the "Troubleshooting" chapter in the CP1 user manual.

 
•The lid is not properly covered/sealed

Please inspect if the water chamber lid is covered properly and make sure the front buckle and the side buckles are locked to securely seal it.

 
•The rubber seal ring of the air inlet, the rubber seal ring of the lid or the rubber seal ring at the bottom of the water chamber deteriorated/ruptured

Please contact your provider for the water chamber replacement.

Water splashes to the face

•The water chamber is overfilled

Pour some of the water from the water chamber (water level should be below the Max line).

 

•Water vapor condenses in the tubing and mask

Lower the heating level.

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